Are leaders targets?

At a recent Toastmasters Appreciation Brunch, guest speaker Eric Solowka delivered a keynote presentation on leadership. Part of his point of view is the concept that leadership is challenging and requires courage to help change the status quo. By standing up and challenging the status quo, of course, we become targets for those in favour of keeping things the way they are.

When I consider political leaders, the evidence mounts; from Winston Churchill, to Pierre Elliot Trudeau, to Nelson Mandela, Margaret Thatcher, to Rob Ford. And consider business leaders. We just have to look to Hewlett-Packard to see how recent CEOs have caused disruption amongst not just the investor community, but also their employees: Carleton S. (Carly) Fiorina, Mark V.Hurd, Léo Apotheker, to recently appointed Meg Whitman.

I mused about this “leader as a target” at a microscopic level – namely, how as it relates to the workforce. How much does our perception play in how we react to others? Consider the “leaders in the making” whom we encounter on a daily basis.

Consider a new employee with a new idea of how things are done is potentially challenged and negated by those used to the “way things are always done.” Interestingly enough, the new person might not even be aware of what the general consensus is or how a suggestion might impact how she is perceived amongst her new colleagues.

Does this make her a “leader”? Is she intentionally a change agent? Do we dislike/distrust her methods because we fear for our jobs? Even if her suggestions warrant consideration, why do we resist them vehemently?

Publicly, we applaud “leaders” yet privately we seem to shun them. Preferring the stability of being a “team player” and yet, leaders have the courage to change practices and incite innovation and growth to organizations.

Being a leader in this context certainly takes courage.

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Does your organization encourage employee growth?

I’m in the midst of preparing for an Open House for my Toastmasters’ meeting. It is a special event, where we will showcase our strengths to the rest of the Toastmasters community.

A Toastmasters club is comprised of members – volunteers – who strive to improve their public speaking, evaluation, and communication skills. Our club, Speaking from Experience Advanced Toastmasters, focuses on helping members take their public speaking skills to the “next level.” That is, to help them raise the bar and convert a “good” presentation into a “great” presentation.

In prepping for this special meeting, I’m reflecting on our strengths, which include:

  • Providing a supportive environment for our members, by examining each presentation and offering specific suggestions and examples to improve the speeches.

How do we do that?

We provide a roundtable discussion, where each presentation is formally evaluated, and then each attendee is asked for suggestions and comments. Not all feedback is critical, some is quite complimentary, as in, “your gestures linked with your message and made your story more powerful.”

In fact, often after the meeting ends, the conversation continues. Presenters are often found chatting with members about their speeches. Both as individuals and as a team, we help each other improve.

Needless to say, our club provides a proactive climate.

Which got me thinking about organizations and businesses.

Does your company encourage an environment where employees can improve? Where they might make a small mistake or two, and learn how to improve their skills? Without risk of losing their jobs or being put on a watch list?

Our members are professionals. Each has proven that they can present a prepared speech, evaluate a speaker, and present a coherent impromptu speech. From there, we help them improve.

Chances are, your employees and colleagues were hired for certain skills. Do you provide an environment whereby they can improve, and therefore help take your organization from “good” to “great”?

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A look back, a look forward…

Have you made your New Year’s resolutions yet? Are you procrastinating? Setting a couple of goals – or even just one – doesn’t have to be a big and seemingly ominous step.

Here are some tips:

  1. Look back at the previous year. 2011. What stands out in your memory from the year? What major accomplishment(s) or disappointment(s) stand out?  Maybe you had multiple achievements? Write it or them down, along with the dates.Some thoughts: a balanced budget, a holiday, a new job, a new relationship, completing a course, the ending of a relationship, a lost job opportunity, etc.
  2. Everything in life is a learning experience. So what did you learn from each positive/seemingly negative experience?On a personal note, I once took a job without investigating its culture. I didn’t ask the tough questions. Questions such as, “what is an example of your strong commitment to team building?” Or, “how does the ‘work-from-home’ initiative work?” I ended up working for a company whose cultural approach wasn’t a match to mine. Not that there was anything wrong with them, but we weren’t met to work together.
    • Benefits: worked with some very interesting people,
    • Lessons: ask questions, think critically, don’t take comments at face-value
    • Goals: investigate new employment opportunities a little more thoroughly before committing to a long term relationship.

    “Lessons” sounds so serious. Really, I re-learned what I already knew. I knew I should have asked more questions. I suspected that I should work on my own. This experience reaffirmed and reminded me of my values.

  3. Goals emerging from this experience.This may sound like a stretch, but consider some possibilities.One year, I operated with a balanced budget. In fact, I was able to save quite a bit of money that year, by simply keeping track of how I purchased products and services. I set up an automatic savings account and just followed my plan. After a month or so, I was in the habit of spending money that I had, and felt inspired by my growing bank account.My goal for the following year was to continue to work within my budget. Maintain the status quo, which was both easy and challenging simultaneously.

Here is a tool for you to use as you reflect on 2011 and look forward to 2012.

Any questions or feedback, please let us know.

Reflection and Goal Setting Tool

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5 quick time management tips

Do you ever run into the age-old dilemma of too many things to do, not enough time?

This is a common challenge facing, well, everyone, but especially those of us new to management, entrepreneurs, new employees, and parents.

While the challenge might be more evident when we start something – IE, a job, career, business, or family – the challenge can hit us when we either feel overwhelmed or just stagnant.

Regardless of our mental state, which is a topic for a different post, “stuff” has to be done. Consider these handy tips to help keep you focused on the task at hand.

1. Create a to-do list
Yes, this might seem obvious, but create one the night before, or perhaps at the end of the previous day. Having the tasks listed when you start your day, can help keep you focused on what happened earlier and your intentions from the previous day.

2. Cross items off your list
Once they have been achieved. This simple action will help maintain a feeling of accomplishment and productivity. Keep that momentum going by tackling more items.

3. Post your long-term goals where you can see them
Perhaps on a bullentin board or calender. Someplace that is easily viewable to help keep you on target for your overall purpose. Perhaps this is your raison-d’etre, or your mission statement?

4. Clean up the clutter
But don’t distract yourself from your list. Use the clean-up as a break, or as a way to clear your head. Cleaning up an emailbox, or shuffling papers on your desk can provide a sense of accomplishment, but it can also be a procrastination activity. Consider a couple of 5 minute breaks to delete emails or file some papers, or do it at the end of the day. Focus on the time-sensitive issues at hand.

5.Be patient
Patience is one of the key secrets to success. Try to not be too hard on yourself. We intuitively know that everything will come with time, but that can be difficult to remember. Take a deep breath, zero in on your list, and trust that you are moving towards success.

We can all feel overwhelmed, or perhaps underwhelmed, at times. Try to push those emotional reactions to the side for a bit, while concentrating on what you would like to accomplish today.

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When your passion lets you down…what do you do?

In speaking with a fellow entrepreneur this morning, we discussed some of the challenges entrepreneurs, and small business owners, and, well, people face on a regular basis.

One of which was self-doubt.

Self-doubt is a valuable state, yet also one that can be detrimental. It can cause us to re-evaluate our goals, our actions, our intentions – all of which can be good and productive. We can be forced to see if what we are doing is serving us well. If it will help us achieve our dreams – and the dreams of our customers.

It can also, however, lead us to criticize and change paths. It can result in our inability to move forward, leaving us stuck in a state of inertia, procrastination, raise alarm bells in our own ability to achieve what we set out to do.

And how can we deal with that nagging voice? How can we recognize both its validity and its staggering ability to render us in a state of refusing to try new things, to experiment, to give ourselves a chance?

Some suggestions:

1. Meditate on your overarching goal.

Ask yourself: What are you trying to achieve? Why? What is your purpose? Is it entirely self-serving, or do you have something to share with others? What you are trying to achieve, will it ultimately benefit others?

2. Talk to people.

Ask them those same questions. Ask not only your friends and loved ones, but also those who might be interested in your services. Are you approaching your goals in a way that resonates with others? They should provide you with an angle you hadn’t before considered.

3. Trust yourself. Be patient.

Two tips for the price of one to close number 3. After thinking about yourself – your goals, your strengths, your passions – and talking to some trusted sources, trust that you will make the right decision. By moving forward with a sense that you can achieve what you set out to do, you will be ultimately fulfilled.

But patience is key. Hope for miracles, but recognize that some things take longer to achieve than others.

And good luck.

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Leadership in Business

We might each describe “leadership” in different ways. But I was struck by how Dave Walsh, the Canadian Country Manager for Cables To Go, defined it in an interview with Robert Dutt on www.channelbuzz.ca.

The context around the conversation was how was Dave going to grow his business, aka, become a cable leader in Canada.

Now, for those of you not in the Canadian IT industry, there is a belief about cables. Mainly that they aren’t sexy. And “sexy” in IT is what sells. Blackberries can be sexy. iPhones, sexy. Cables, not so much.

Rob asked how Dave was going to grow his business with an “unsexy” product. By making it sexy, of course.

How so?  By pointing out the revenue benefits of cables. Resellers can make money on cables. They can make a lot of money, according to Walsh. That is sexy.

And by making money, they will sell more products. By selling more products, can you see the link? Cables To Go will increase its marketshare.

Look at your business. Do you make money? Can you make more? Can you enlist sales agents – resellers, representitives, partners – and help them make money by selling your products/services?

Food for thought from an intelligent, well-respected, and business-savvy IT-industry professional.

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Brainstorming for ideas and solutions

In order to embark on any change to a current situation – be it in the workplace or at home, you might find it useful to identify and consider various options. This can be a very powerful exercise, but there are key elements to it that have to be respected and present.

No judgment!  Brainstorm the ideas – write them down – no idea is too wacky or bizarre.

((**Sometimes a wacky idea can lead to a powerful solution. It can also lighten the mood of the group. Be sure not to dismiss, delete or criticize any ideas.))

Once the list is “finished”, then assess each idea’s viability. Discuss the pros and cons of each idea as a group. Encourage each individual to share their thoughts and opinions.

As ideas are deleted, the best solution or idea will emerge.

Once that idea emerges, be sure to thoroughly discuss its pros and cons to see if you have group consensus and support for it.

If not, start again.  A key element for success is asking the appropriate initial question.

((***NB. Sometimes an outside facilitator can help in the Brainstorming session. Contact us to see if you might benefit from an impartial, outside workshop leader for your group brainstorming.**))

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A quick guide to collaboration

Finding a solution through a collaborative discussion can be a very powerful option. It gives the conflicting parties an opportunity – and time – to uncover and support a shared decision. It can also be time-consuming and contentious – at times. But there are ways to approach a collaborative resolution strategy to minimize conflict, reduce time, and increase individual support.

Identify the root cause of the conflict – sometimes this is hidden, but once you uncover it, focus on finding a solution and not blaming individuals for the situation.

Give the opportunity for each party to speak – open communication is highly significant for all of the individuals involved. Provide a forum for them to share their thoughts, opinions and views without being interrupted. Focusing on how the conflict prevents the team from achieving their goals and objectives – how it is hindering performances – provides a useful and productive framework for the discussion.

Listening skills on high-alert – everyone must respect what their colleagues are saying. The easiest way to show respect is to listen to what others say, ask questions, and clarify viewpoints.

Pinpoint areas of disagreement – focus on the current conflicting situation, and ask the parties to identify the areas of disagreement. Once you can identify them, then you can work on resolving them.

Outline areas of agreement – while we might disagree with others, chances are that the conflicting groups will agree with certain areas. Have them voiced. Consider: goals, objectives, interests, and values.

Identify solutions – encourage and enable the group to work together to identify a solution.

Reach a group consensus – the group must support the solution in order for it to be a powerful option.

Acknowledge individual contributions – this outcome could not have been achieved without the support and commitment of the individuals involved. Thank them.

Move forward with the knowledge of this success – following this success, you will achieve more. Success breeds success. Remind the parties of how you all worked together to achieve this resolution.

NB: sometimes an outside mediator/facilitator can be useful in resolving workplace conflicts. Contact us to see if your situation might benefit from an outside, impartial, facilitator .

Regardless, good luck.

 

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Resolving workplace conflict

Once a contentious situation arises, it can fester into an uncontrollable reality. This can occur in all areas of our lives, not the least of which is the workplace. As a new manager, you must address the situation quickly and smoothly, in order to ensure a productive workplace.

If you don’t, a conflict can easily disintegrate into a situation where colleagues refuse to work together, refuse to speak to one another, and impair both productivity and the ability for the organization to achieve its goals.

Some ways to address a conflicting situation:

Ignore it – Useful for minor conflicts when emotions are charged. Be aware that the underlying issue often festers and can re-emerge with a different “face” at a later point in time.

Smooth it over – In situations where the issues are more important that the individuals, you might find it useful to promote harmony and goodwill by focusing on the collective goals and objectives of the team.

Force – often used in emergency situations, whereby the leader mandates down a solution. Be aware, that with this approach you will have a “winning” side and a “losing” side – which might result in further conflicts at later points.

Compromise – Help each conflicting partying to sacrifice something for the great good of the resolution. This is useful in negotiation. Be sure to focus on the greater good, in order to avoid resentment at later points.

Collaboration - The key factor in this approach is to recognize the needs of each conflicting party – which are legitimate, valid, important, and valuable – both to the company and to your team. Work with each other to find and create the best solution, with buy-in and support from all parties. Note, this is a powerful solution, but can also be the most time-consuming.

The specific situation will dedicate the best approach, and with time, you will learn which style is more appropriate. Consider asking a mentor, coach, colleague for some guidance in your specific situation.

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Conflict in the workplace

Many of us prefer to avoid conflict – situations which can turn angry, argumentative, and in some cases, downright nasty. The problem with avoiding situations is that they never really ever go away. They might subside, but the issues that need to be addressed wait – hide in some cases – for us to address them.

First off, some definitions:

Conflict - when 2 or more people have differences – real or perceived – that are not resolved.

Conflict Resolution - addressing the conflict in a mature and respectful manner.

What causes conflict situations in the workplace?  Essentially, differences.

Personalities - personalities are complicated matters. Influenced by culture, families, friends, hormones, brain chemicals, ethics, community, and experiences (among other aspects) some people are just not destined to like each other. This can be challenging in the workplace, where we might not have to like each other, but we should hold a certain amount of respect for each other.

Typical personalities:

A “know-it-all”; An argument-waiting-to-happen”; A crowd-pleaser”; A “narcissist” (ego, ego, ego); and a “self-hater” (no ego, no ego, no ego).

Situational issues/outlooks - if team members have varying options, objectives, preferences, or expectations about situations.

Misunderstandings - sometimes people don’t have all of the relevant information to make a decision. Sometimes they look at situations from different perspectives and just need to clarify the information. Verify if this is, in fact, “just the case”.

Leadership styles – each of us are responsible for leading ourselves and our careers. One person may hold the title of manager or supervisor, but there are many leadership styles at play in any group setting.

Consider some of the popular styles:

Authoritarian; Democratic; Charismatic; Passive.

Which one most accurately describes you? Your manager? Your colleagues?

And there are tactics to address conflict in mature, productive, and respectful ways.

 

 

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